Legal

Privacy Policy

Bloomy Privacy Policy

Effective Date: January 20th, 2025

Welcome to Bloomy! Your privacy is important to us, and we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using our services, you agree to the practices described in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access or use our platform.

 

 

1. Information We Collect

We collect information that you provide to us directly, information we collect automatically, and information from third parties. Below is a detailed explanation of the types of data we collect:

1.1 Information You Provide to Us

When you interact with Bloomy, you may provide the following types of information:

  • Account Information: Name, email address, phone number, password, and other information required to create an account.

  • Payment Information: Billing address and payment method details when you purchase tickets or sponsorships (processed securely by Stripe; we do not store full credit card details).

  • Event Details: Information related to events you create, such as event descriptions, dates, locations, and ticket pricing.

  • Communication Information: Any messages or communications sent to us, including customer service inquiries.

1.2 Information We Collect Automatically

When you use our platform, we may automatically collect:

  • Device Information: Information about the device you use to access our platform, including IP address, browser type, operating system, and device identifiers.

  • Usage Data: Information about your interactions with our platform, such as pages viewed, clicks, and navigation paths.

  • Cookies and Tracking Technologies: We use cookies and similar technologies, including Google Analytics, to collect information about your interactions with our platform. These tools help us analyze platform performance and user behavior to improve our services. For more information, see our Cookie Policy.

1.3 Information from Third Parties

We may collect information about you from third parties, including:

  • Payment Processors: Information from Stripe about completed transactions.

  • Social Media: Information from social media platforms if you choose to log in or interact with our platform through these services.

 

 

2. How We Use Your Information

We use your information to provide, improve, and protect our services. Specifically, we use your data for:

  • Account Creation and Management: To create and manage your account, verify your identity, and provide customer support.

  • Event Facilitation: To enable event hosts to create and manage events, and to allow attendees to discover, purchase tickets, and attend events.

  • Payment Processing: To process transactions securely through Stripe.

  • Communication: To send you service-related messages, such as order confirmations, event updates, or customer support responses.

  • Marketing and Promotions: To send you promotional emails about upcoming events, offers, or updates. You can opt-out of these communications at any time.

  • Analytics and Personalization: To understand how users interact with our platform, including data from Google Analytics, and improve the user experience.

  • Legal Compliance: To comply with applicable laws, enforce our Terms of Service, and protect the rights, safety, and property of Bloomy and its users.

 

 

3. How We Share Your Information

We do not sell your personal data. However, we may share your information in the following situations:

  • With Event Hosts: When you purchase a ticket or interact with an event, we share your information with the event host for event management purposes.

  • With Brands and Sponsors: If you participate in an event sponsored by a brand, your information may be shared with that sponsor as part of the sponsorship agreement. Bloomy is not responsible for ensuring sponsors or event hosts comply with applicable privacy laws.

  • With Service Providers: We share your information with trusted third-party service providers (e.g., Stripe for payment processing, Google Analytics for usage data analysis) to help us deliver our services.

  • Legal and Compliance Reasons: We may disclose your information to comply with legal obligations, such as responding to subpoenas or court orders, or to protect our legal rights.

  • In Case of Business Transactions: If Bloomy is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

 

4. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal data. Below are the rights and choices we provide to all users:

4.1 Access and Update Your Information

You can access and update your personal information by logging into your account.

4.2 Opt-Out of Marketing Communications

You can opt-out of receiving promotional emails by following the unsubscribe instructions in those emails. Please note that we may still send you important service-related communications.

4.3 Cookie Preferences

You can manage your cookie preferences through your browser settings. For more information, see our Cookie Policy.

4.4 CCPA Rights (for California Residents)

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA):

  • The right to know what personal data we collect about you. You may request information about the categories and specific pieces of personal data we collect about you, the purposes for collecting or sharing that data, and any third parties with whom your data is shared.

  • The right to request deletion of your personal data. You may request that we delete any personal data we have collected from you, subject to certain exceptions under the CCPA (e.g., for compliance with legal obligations).

  • The right to opt-out of the sale of your personal data. Please note, Bloomy does not sell personal data.

To exercise these rights, please contact us at legal@joinbloomy.com.

 

 

5. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • Secure payment processing through Stripe.

  • Encryption of sensitive data where applicable.

  • Regular monitoring and updates to our systems to prevent vulnerabilities.

Despite our efforts, no security measures are completely foolproof. Please protect your account credentials and notify us immediately if you suspect unauthorized access to your account.

If a data breach occurs, we will notify affected users within 72 hours in compliance with applicable laws.

 

 

6. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

  • User Account Data: Retained for up to 12 months after account deletion or inactivity.

  • Transaction Data: Retained for up to 7 years for legal and tax compliance.

  • Marketing Data: Retained until you opt out of promotional communications.

When your data is no longer required, we will securely delete or anonymize it.

 

 

7. International Data Transfers

If you are accessing Bloomy from outside the United States, please note that your data may be transferred to and processed in the United States or other countries where we operate. While these countries may not have the same data protection laws as your jurisdiction, we will take appropriate measures to protect your data. By using our platform, you consent to the transfer of your data to these locations.

 

 

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal data.

 

 

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of significant changes by posting the updated policy on our platform and updating the "Effective Date" at the top.

 

 

10. Children’s Privacy

Bloomy’s platform is not intended for use by children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child under 18, we will delete it immediately. Parents or guardians who believe their child has provided personal data may contact us to request its deletion.

 

 

11. California “Do Not Track” Disclosure

Bloomy does not currently respond to browser “Do Not Track” signals. For more information about managing your privacy preferences, please see our Cookie Policy.

 

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at legal@joinbloomy.com.

Thank you for trusting Bloomy with your information!